We are sorry for the ongoing delays and issues with the webtool and we appreciate your patience. We understand that the transition has not been the smoothest. We are working with a third party developer to update the webtool and make these dataset changes. Due to the sensitive nature of patient data, we have only been able to extensively test exports and imports once the webtool went live.
Ongoing issues
The issues below are all currently being investigated by the web developers. We will let you know when they have been fixed. Please see the “Action” column for what you should do in the meantime.
This list only shows the highest priority issues, not issues relating to the look/feel of the webtool, however please rest assured that these have also been logged.
When raising issues with the helpdesk please ensure you include a record number (if relevant) as this will help the team and the developers solve issues faster.
|
Dataset |
Issue |
Action |
|
Inpatient |
Records which are locked to discharge are still showing as orange on search page. |
While this is frustrating and confusing it should not prevent you from completing and transferring records. While this is being investigated, it can usually be fixed by exiting and re-entering the record. |
|
Community |
Unable to transfer from a community team to another community team |
Please hold this record while the developers work on fixing this issue. |
|
Inpatient |
Unable to transfer record as completed sections are showing as 'required'. |
While the developers work on fixing this, please try the steps below: -Exit and re-enter the record -Log out and log back in -Unlock the record (and try steps above) If the record has been transferred then request it is transferred back and the first team check all times entered are correct before transferring the record back to you. |
|
Inpatient |
Sections showing as ‘required’ even when they are complete and correct |
Enter the section which is showing as ‘required’ click “save and validate” exit the record. When you re-enter the record this issue should have been fixed. Repeat for all sections with this error. Please also check that the time you have entered for question 2.4b is not over 24hrs from clock start. |
Recently resolved issues
These issues have recently been fixed by the web developers and we are unable to recreate them. If you still have this issue please contact the helpdesk and provide details of which of these issues it is and a record number(s) or team name(s) it relates to so we can report it swiftly.
| Dataset | Issue | Fix |
|
Inpatient & Community |
Issues with reversing record transfers. Some early records are not able to be edited or re-transferred once reversed back to the previous team even when unlocked. |
This should not happen with records transferred after 16th December. For records transferred before this date, please send the record number to the helpdesk who will be able to fix this issue for you now. |
| Inpatient | Unable to enter date and time fields into Q4.1 in transferred records in October. | Enter the time of arrival first, then in the date field enter the year, then month, then day. If this still does not work - please contact the helpdesk and request the transfer date and time to ensure you are entering a valid date and time. |
| Inpatient | Missing validation in Q2.14 BP lowering | You should now not have to answer 2.14 if 2.13 is “not given” |
Features
Please see below the expected release dates for remaining webtool features. Please be aware that these are being developed by external web developers and we are unable to provide specific dates or updates. We will inform users when these features have been made available.
|
Issue/feature |
Expected release |
|
Exports |
Available Now |
|
Imports - inpatient |
January 2025 |
|
Imports - community |
TBC |
|
DIY analysis tool (inpatient) |
Available Now |
|
DIY analysis tool (community) |
Available Now |
|
Custom fields (previously Section 9) |
TBC |
|
Ambulance dataset |
January 2025 |
|
6m dataset |
January 2025 |
|
Key indicators and online reporting |
April 2025 |