We are sorry for the ongoing delays and issues with the webtool and we appreciate your patience. We understand that the transition has not been the smoothest. We are working with a third party developer to update the webtool and make these dataset changes. Due to the sensitive nature of patient data, we have only been able to extensively test exports and imports once the webtool went live.
Ongoing issues
The issues below are all currently being investigated by the web developers. We will let you know when they have been fixed. Please see the “Action” column for what you should do in the meantime.
This list only shows the highest priority issues, not issues relating to the look/feel of the webtool, however please rest assured that these have also been logged.
When raising issues with the helpdesk please ensure you include a record number (if relevant) as this will help the team and the developers solve issues faster.
|
Dataset |
Issue |
Action |
|
Inpatient |
IDs transferred for thrombectomy are not displayed in Exports |
Developers are working on this issue |
|
Inpatient |
For inpatient strokes, 1.13 initial arrival does not allow dates more than 28 days before the onset. |
This is not a bug, but the way the tool is designed. For inpatient strokes 1.13 is not used in any calculations. The clock-start will be the onset time, therefore for 1.13 we suggest to enter 1 day before the onset. |
|
All |
Comments entered will disappear after clicking save and validate |
While this is being investigated you can ensure comments are saved by clicking into another section after entering a comment and then returning (rather than clicking save and validate) |
Recently resolved issues
These issues have recently been fixed by the web developers and we are unable to recreate them. If you still have this issue please contact the helpdesk and provide details of which of these issues it is and a record number(s) or team name(s) it relates to so we can report it swiftly.
| Dataset | Issue | Fix |
|
Six months |
Records remain stuck in archive after deletion request |
This is now fixed. |
|
Inpatient |
Records can be transferred to community dataset even if locked just to 72hrs |
This is now fixed. |
|
Inpatient |
An incorrect error message is appearing in section 3 saying the date and time of assessments "cannot be over 72hrs from the arrival date and time" |
This is now fixed and the validation is working correctly. |
| Inpatient | Records which are locked to discharge are still showing as orange on search page. | While this is frustrating and confusing it should not prevent you from completing and transferring records. While this is being investigated, it can usually be fixed by exiting and re-entering the record. |
| Inpatient | Unable to transfer record as completed sections are showing as 'required'. |
While the developers work on fixing this, please try the steps below: -Exit and re-enter the record -Log out and log back in -Unlock the record (and try steps above) If the record has been transferred then request it is transferred back and the first team check all times entered are correct before transferring the record back to you. |
|
Inpatient |
The validation for question 2.4b will no longer allow you to enter scan times over 24hrs from clock start. |
This validation is now fixed. 2.4b will now allow you to enter any time within 24hours of initial scan in 2.4 |
|
Inpatient |
Teams cannot return records to the original transferring site |
This is now fixed. Teams can now transfer back to initial sites. |
|
Inpatient |
Records are required to be completed to section 7 in order to be transferred |
This issue has now been fixed, you should be able to transfer incomplete records within 24hrs with section 1,4 and 7 completed. |
|
Community |
Unable to transfer from a community team to another community team |
You should now be able to transfer a community record to another community team in section 3 |
|
Inpatient & Community |
Issues with reversing record transfers. Some early records are not able to be edited or re-transferred once reversed back to the previous team even when unlocked. |
This should not happen with records transferred after 16th December. For records transferred before this date, please send the record number to the helpdesk who will be able to fix this issue for you now. |
Features
Please see below the expected release dates for remaining webtool features. Please be aware that these are being developed by external web developers and we are unable to provide specific dates or updates. We will inform users when these features have been made available.
|
Issue/feature |
Expected release |
|
Exports |
Available now |
|
Imports - inpatient |
Available now (for access contact helpdesk) |
|
Imports - community |
TBC |
|
DIY analysis tool (inpatient) |
Available now |
|
DIY analysis tool (community) |
Available now |
|
Custom fields (previously Section 9) |
Available now |
|
Ambulance dataset |
Available now |
|
6m dataset |
Available now |
|
Key indicators and online reporting |
April 2025 |