For inpatient clock start from 1st October 2024 being entered into the new webtool follow the instructions below. If you are entering data into the existing webtool please see: How to unlock a record – SSNAP (zendesk.com)
This is how you unlock a record.
Clicking on edit will allow you to enter the record and amend.
To unlock sections 1-3, ensure you select any the sections (1-3) to enable the request unlock button to appear.
Click on 'request section unlock'.
To unlock sections 4-7, ensure you select any the sections (4-7) to enable the request unlock button to appear.
Click on 'request section unlock'.
A message will pop up, click confirm and you can also include any additional notes if needed.
Once confirmed the request button should look like this.
After unlock request has been approved, you will receive this email.
Tip: Records should only be locked once clinical sign-off has been received.
If you still cannot unlock the record, then contact the SSNAP helpdesk at ssnap@kcl.ac.uk with the patient ID, and which section of the record you need to be unlocked.